Troubleshooting is a structured process that's used to identify, isolate, and resolve a performance issue or a malfunctioning component. The troubleshooting steps in the Server+ objectives are first, identify the problem and its effects; identify one or more probable causes for the problem; choose the most likely cause of the problem and verify it as the cause; plan out the steps needed to solve the problem; explain the steps to be taken to any effected users; perform the resolution plan; test the corrections and the whole system; and, of course, document every step of this process and your actions. Knowledge of computer systems is important for troubleshooting, but interpersonal skills are just as important. A technician's good work habits and ethics, as well as his or her work should be efficient, effective, and correct.
Identifying the cause of a problem is...
