Leveraging ML and GenAI to enhance issue detection and response

GenAI is a rapidly developing field of AI that has the potential to revolutionize many industries and aspects of our lives. In this section, we will learn about how you can leverage GenAI to improve the performance and efficiency of your teams in diagnosing issues and automating responses quickly. Before we do that, let’s expand on what GenAI and its applications in general are. By utilizing ML and natural language processing (NLP), GenAI models can create new content, such as text, images, music, and even code, which is indistinguishable from human-generated content.

GenAI for IR

GenAI models are not only known to generate text but also have a strong ability to summarize and extract information from a very large text input. You can also build chatbots that can answer questions on a given text source through Retrieval Augmented Generation (RAG). RAG is a technique that enhances the performance of Large Language...