You're reading from Accelerating Nonprofit Impact with Salesforce Implement Nonprofit Cloud for efficient and cost-effective operations to drive your nonprofit mission

Product type Paperback

Published in Apr 2022

Publisher Packt

ISBN-13 9781801070911

Length 320 pages

Edition 1st Edition

Tools

Salesforce

Concepts

CRM

Author (1):

Melissa Hill Dees

View More author details

Table of Contents (21) Chapters

Preface

1. Section 1: Get Ready – Learn the Basics of NPSP

2. Chapter 1: Overview of Nonprofit Cloud FREE CHAPTER

3. Chapter 2: What Is NPSP?

4. Chapter 3: Tracking Impact with Program Management Module

5. Chapter 4: Automating Case Management for Better Human Services

6. Chapter 5: Tracking Volunteer Impact

7. Chapter 6: What Else Is Needed from Nonprofit Cloud?

8. Section 2: Get Set – Correlating Need with Nonprofit Cloud Tools

9. Chapter 7: Is Change Difficult for an Organization?

10. Chapter 8: What Is the Organization Trying to Achieve?

11. Chapter 9: Installing Solutions from Nonprofit Cloud

12. Chapter 10: Configuring Fundraising Features

13. Chapter 11: Configuring Additional Nonprofit Cloud Features and Security

14. Section 3: Go! – Data for Impact

15. Chapter 12: Declarative Tools and Modules

16. Chapter 13: To Customize or Not to Customize?

17. Chapter 14: Testing and Deployment Strategies

18. Chapter 15: Implementing Analytics Tools for Impact

19. Chapter 16: Ongoing Data Management and Best Practices

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User adoption and metrics for success

User adoption is one of the best metrics for the success of a Nonprofit Cloud implementation project, but how do you get users to adopt something new and different? How do you encourage the users from the very beginning of the implementation? What will you measure as a benchmark to user adoption and success? Let's break this down.

Encouraging user adoption

The most important aspects of encouraging user technology adoption are people. Several key people need to be on board to ensure a successful implementation. Let's identify these important roles next.

Executive sponsor

An executive sponsor does not need to be the instigator of a project; however, they do need to be a champion of the project and be willing to go to bat for the team at executive levels. As an executive, they can help assemble the appropriate resources for the project, involve other key stakeholders, share a vision, rally the team, provide incentives, and support...