Summary

PMM is critical to tracking programs and the impact those programs are making to meet the mission of a nonprofit organization. Eight custom objects make up the bulk of PMM; they are highly flexible and can be configured for most use cases nonprofits have around programs and services and their delivery, as we saw in the examples of multiple programs and services for Charles, working with churches, and providing animal services. For complex and long-term human services program management, Nonprofit Cloud offers a paid Case Management application. All the data collected can be analyzed and reported on in order to share information with stakeholders and use it internally to iterate and improve programs and services. We'll go into more detail on analytics and reporting in Chapter 15, Implementing Analytics Tools for Impact.

In the next chapter, we'll look more closely at how Nonprofit Cloud Case Management provides additional tools, layered on top of NPSP and PMM, to...