FAQs

What is the digital copy I get with my Print order?

When you buy any Print edition of our Books, you can redeem (for free) the eBook edition of the Print Book you’ve purchased. This gives you instant access to your book when you make an order via PDF, EPUB or our online Reader experience.

What is the delivery time and cost of print book?

Shipping Details

USA:

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.

Unfortunately, due to several restrictions, we are unable to ship to the following countries:

Afghanistan
American Samoa
Belarus
Brunei Darussalam
Central African Republic
The Democratic Republic of Congo
Eritrea
Guinea-bissau
Iran
Lebanon
Libiya Arab Jamahriya
Somalia
Sudan
Russian Federation
Syrian Arab Republic
Ukraine
Venezuela

What is custom duty/charge?

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order?

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges?

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.

How can I cancel my order?

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy?

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged?

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use?

You can pay with the following card types:

Visa Debit
Visa Credit
MasterCard
PayPal

What is the delivery time and cost of print books?

Shipping Details

USA:

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Unfortunately, due to several restrictions, we are unable to ship to the following countries:

Afghanistan
American Samoa
Belarus
Brunei Darussalam
Central African Republic
The Democratic Republic of Congo
Eritrea
Guinea-bissau
Iran
Lebanon
Libiya Arab Jamahriya
Somalia
Sudan
Russian Federation
Syrian Arab Republic
Ukraine
Venezuela

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Amazon verified reviews

David McKinstry Sep 10, 2022

I’ve had the opportunity to see the author’s work in the community so I was interested to see his take on DevOps with GitHub… and I wasn’t disappointed.In summary, I appreciate the broad view of DevOps and not a narrow view as I’ve seen in many other books. In fact, including modern topics such as remote work, it may be the broadest set of “DevOps practices” that I’ve seen in one place. At 400+ pages it isn’t necessarily a book that I would recommend reading cover-to-cover in order. Luckily you can pick and chose the chapters that make sense, and review the others when it makes sense.The book does provide an interesting balance. It reviews and extends on some long held DevOps concepts and practices, brings in up-to-date research and references, and still manages to find some time to go deep on topics. The book goes deep enough to understand both general practices and a best practices use of GitHub supporting those practices. There are plenty of screen captures showing GitHub in action. But it does not generally go deep enough to provide a step-by-step. It does help the reader understand the breadth of options and an idea of what to look for in product documentation (usually in the references section).The downsides? It is a long technical book. I found myself reading because I was interested but not because it was necessarily easy. There were certainly places that I chose to skim and came back to later. And after reading the first few chapters I found my self skipping around based on my interests. There is also a risk that some content will become outdated due to the change of pace in tools like GitHub.In my opinion, if you are interested in a modernized view of broad DevOps concepts and best practices, and want to see how they are supported in GitHub, it is an excellent investment!

Amazon Verified review

Joshua Johanning Sep 21, 2022

I've interacted a little bit with the author in the community, and was excited to see that he had published a book. There aren't a ton of books out there relating to GitHub, and none are as expansive as this one.Even if you aren't using GitHub, this book is still an invaluable resource. There are several sections on non-tech related aspects of DevOps, such as capturing metrics that are useful, planning work, and teamwork/collaborative cultures. And if you are using GitHub, you are in luck, because pretty much every aspect of the tool is covered here.This book is going to be useful for anyone who's in the DevOps field and I would highly recommend.

Martin Stühmer Sep 13, 2022

Neue Trends und Tools werden nahezu täglich hervorgebracht. Dieses Buch stellt eine Vielzahl von spannenden und überaus nützlichen Tools vor, die jeder einmal gesehen haben sollte. Der tiefe Einblick den der Autor gewährt, seine Art, Probleme zu beleuchten und zu erklären, und die einfachen pragmatischen Lösungsansätze. Sie machen das Buch zu einer sehr guten Ergänzung des Lernmaterials für alle, die sich mit dem Thema befassen oder in Zukunft befassen möchten.Gerade im Bereich der Integration von GitHub und der damit verbundenen riesigen Toolbox bietet dieses Buch sehr tiefgehende und wissenswerte Punkte.Die Investition in dieses Buch lohnt sich meiner Meinung nach definitiv, wenn man sich für umfangreiche DevOps-Konzepte und Best Practice Beispiele interessiert und erfahren möchte, wie sich GitHub hierbei integrieren lässt.

Amazon Customer Sep 09, 2022

Although the book is based on GitHub (product 5%), it shares experience and information that applies to the other core pieces of the DevOps pie - process (15%), and people (80%) in these six parts. The book has become my first-point-of-contact for topics such as Metrics that matter, OKRs (objectives, key, results), YAML basics, Feature Flags, Trunk-based Development, working with Git, Code Security, Testing, and much more. What caught my eye throughout the book is Michael's focus on "keeping it simple" - love it!

Damian Brady Sep 12, 2022

I've been a fan of the author for a while in the DevOps community, so I was particularly interested in reading this book. A deep knowledge doesn't always translate to a useful read, but in this case it absolutely did.What impressed me in particular was the deliberate strategy of digging into the theory and principles of DevOps followed by instruction on how to implement what's been discussed. I love this structure - it's both strategy and how-to which serves all audiences from management to team leads and individual engineers, whether they use GitHub or another toolset.The author is opinionated on many principles and practices but those opinions are clearly-reasoned and explained with excellent examples and justifications.There are some fantastic insights into many aspects of software engineering and delivery that aren't often reflected upon. Rather than stopping simply at observation, the author suggests solutions and different ways of working. So rather than just theories and suggestions, you end up with actionable content.For example, early in the book the author makes some pointed observations on how and why poorly-timed estimation can be toxic. But rather than stopping there, he talks about what to do about it.Another thing that struck me was that there is really comprehensive coverage of each chapter and heading. Let's face it - the book isn't a short read. So in a book that covers so much ground it would be understandable to have a shallow look at some areas. But this isn't the case. Each heading could be a blog post or even a short white paper. You're never left feeling he just played lip service to a heading he knew the book should have.My only negative is one that's sadly unavoidable for technical books - updates and new features that come to GitHub will mean out of date information in time. Ironically this problem is made worse because GitHub follows many of the practices promoted in this book!However, at the time of this review, the content is very current, and the significant non-product content is very unlikely to date any time soon.In all, this is a very comprehensive and well-written book. I'd recommend it to anyone struggling with implementing DevOps concepts - whether they're using GitHub or not.

Accelerate DevOps with GitHub: Enhance software delivery performance with GitHub Issues, Projects, Actions, and Advanced Security

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