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Workshop in a Box: Communication Skills for IT Developers

You're reading from   Workshop in a Box: Communication Skills for IT Developers Unlock the secrets of effective communication to transform the way you interact and solve problems with your team, and maximize the value of your IT skills

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Product type Paperback
Published in May 2015
Publisher Packt
ISBN-13 9781783000760
Length 156 pages
Edition 1st Edition
Concepts
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Author (1):
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Abhinav Kaiser Abhinav Kaiser
Author Profile Icon Abhinav Kaiser
Abhinav Kaiser
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Table of Contents (13) Chapters Close

Workshop in a Box: Communication Skills for IT Professionals
Credits
About the Author
About the Reviewer
Preface
1. Communication Training 2. From Governance to Communication FREE CHAPTER 3. Written Communication 4. Listening and Questioning for Effective Communication 5. Telephone Communication 6. Face-to-face Communication 7. Showcasing and Presentation 8. Reports, Proposals, and Business Cases

Forms of written communication


E-mails, instant messaging, marketing material, blogs, documents, process maps, signs, and reports are various written mediums for communicating information. They convey one or more of the four forms of written communication that is used in the IT field on a day-to-day basis. Each form has its place, and every form is framed in such a way that it will communicate the required information and in the tone that the communication form demands.

While you discuss the individual forms of communication, to relate directly to the work performed in your organization, you can cite communication examples that fall under different forms.

Action-focused communication

In action-focused communication, the content is aimed at getting things done. The style is direct and the emphasis is on producing results. This form of communication must be used in an active voice to emphasize the actions to be performed, and the energy that propels this forward. Along with actions, it can be...

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