VMware provides a service level commitment in the SLA; the SLA provides 99.9% availability commitment. VMware warrants that the service offering will perform in accordance with the SLA. (TOS, section 9.1.) SLA credits are the sole and exclusive remedy for breach of the limited warranty and failure to meet the availability commitment. There is no negotiation with SLA, as VMware cannot assume additional liability beyond providing SLA credits.
There are four ways to purchase Cloud Foundation software:
- Directly from VMware
- From VMware channel partners
- As part of an integrated system from OEM vendors
- As a subscription service from a public cloud service provider
When purchasing a Cloud Foundation integrated system, the OEM partner will be the single point of contact (SPOC) for support of both hardware and software. When Cloud Foundation software is purchased from VMware separately...
