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ServiceNow Cookbook

You're reading from   ServiceNow Cookbook Acquire key capabilities for the ServiceNow platform

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Product type Paperback
Published in Feb 2017
Publisher Packt
ISBN-13 9781785880520
Length 376 pages
Edition 1st Edition
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Authors (2):
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Dustin Turner Dustin Turner
Author Profile Icon Dustin Turner
Dustin Turner
Ashish Rudra Srivastava Ashish Rudra Srivastava
Author Profile Icon Ashish Rudra Srivastava
Ashish Rudra Srivastava
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Toc

Table of Contents (8) Chapters Close

Preface 1. Getting Started with Service-Now FREE CHAPTER 2. Performing Core Configuration and Management Tasks 3. Building Data-Driven Application 4. Configuring Alerts and Notifications 5. Building and Configuring Reports 6. Creating and Configuring Workflow Activities 7. Auditing and Diagnosing Service-Now

Working with Field Watcher


Field  Watcher is a very efficient way to drill down troubleshooting to the form field level. With Field Watcher, you can view all the actions (UI policy, client script, business rules, and so on) which are being performed on the form.

Getting ready

To step through this recipe, you should have an active Service-Now instance and valid credentials with an admin role.

How to do it...

  1. Open any standard web browser and type the instance address.

  2. Log in to the instance using the credentials.

  3. Click on the settings icon, as shown here:

    Settings icon

  4. Now you will be able to see the following pop-up screen, where you need to go to the Developer tab and turn on JavaScript  Log  and  Field  Watcher, as shown here:

  5. Once the JavaScript  Log and Field  Watcher field is turned on, you will able to see the JavaScript  Log and Field  Watcher sections at the bottom of the page, as given here:

    Debug window

  6. Field  Watcher provides the functionality to view what component is exactly working on...

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