When to consider hyper-automation

As we saw, hyper-automation is an amalgamation of technologies. When an organization needs to automate complex processes that involve RPA, ML, advanced analytics, BPMS, and iPaaS, then hyper-automation should be considered. Hyper-automation helps in business process optimization and helps businesses to automate processes that are spread across business units, geo-locations, and continents.

Let’s understand this using an example. Assume that your banking client has a central email inbox that receives emails of all types, such as those related to appeals, grievances, complaints, accolades, marketing, requests, and accounts; the list goes on. Now, on average, this main inbox receives anywhere from around 3,000 to 12,000 emails per day. A team of six full-time resources works on reading each of these emails and categorizing or forwarding them to their respective mailboxes for further review based on the intent and sentiments of the email, if...