Search icon Close icon
Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Save more on your purchases now! discount-offer-chevron-icon
Savings automatically calculated. No voucher code required.

Change country

Modal Close icon
Country selected Country selected
country flag United States
Country selected
country flag United Kingdom
Country selected
country flag India
Country selected
country flag Germany
Country selected
country flag France
Country selected
country flag Canada
Country selected
country flag Russia
Country selected
country flag Spain
Country selected
country flag Brazil
Country selected
country flag Australia
Country selected
country flag Argentina
Country selected
country flag Austria
Country selected
country flag Belgium
Country selected
country flag Bulgaria
Country selected
country flag Chile
Country selected
country flag Colombia
Country selected
country flag Cyprus
Country selected
country flag Czechia
Country selected
country flag Denmark
Country selected
country flag Ecuador
Country selected
country flag Egypt
Country selected
country flag Estonia
Country selected
country flag Finland
Country selected
country flag Greece
Country selected
country flag Hungary
Country selected
country flag Indonesia
Country selected
country flag Ireland
Country selected
country flag Italy
Country selected
country flag Japan
Country selected
country flag Latvia
Country selected
country flag Lithuania
Country selected
country flag Luxembourg
Country selected
country flag Malaysia
Country selected
country flag Malta
Country selected
country flag Mexico
Country selected
country flag Netherlands
Country selected
country flag New Zealand
Country selected
country flag Norway
Country selected
country flag Philippines
Country selected
country flag Poland
Country selected
country flag Portugal
Country selected
country flag Romania
Country selected
country flag Singapore
Country selected
country flag Slovakia
Country selected
country flag Slovenia
Country selected
country flag South Africa
Country selected
country flag South Korea
Country selected
country flag Sweden
Country selected
country flag Switzerland
Country selected
country flag Taiwan
Country selected
country flag Thailand
Country selected
country flag Turkey
Country selected
country flag Ukraine
Country selected
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Conferences
Free Learning
Arrow right icon
Arrow up icon
GO TO TOP
Microsoft System Center 2016 Service Manager Cookbook

You're reading from   Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Arrow left icon
Product type Paperback
Published in Feb 2017
Publisher Packt
ISBN-13 9781786464897
Length 638 pages
Edition 2nd Edition
Tools
Concepts
Arrow right icon
Authors (5):
Arrow left icon
Steve Buchanan Steve Buchanan
Author Profile Icon Steve Buchanan
Steve Buchanan
Steve Buchanan is a Director, & Midwest Containers Services Lead on the Cloud Transformation/DevOps team with Avanade, the Microsoft arm of Accenture. He is an eight-time Microsoft MVP, and the author of six technical books. He has presented at tech events, including Midwest Management Summit (MMS), Microsoft Ignite, BITCon, Experts Live Europe, OSCON, and user groups.nnSteve is focused on transforming the position of IT into a driver of digital transformation through ITSM, DevOps, & CloudOps. He stays active in the technical community & enjoys blogging about his adventures in IT at www.buchatech.com.
Read more
See other products by Steve Buchanan
Anders Asp Anders Asp
Author Profile Icon Anders Asp
Anders Asp
Mr. Anders Asp reised in Sweden and was the Most Valuable Professional in Microsoft April 2011, April 2012, April 2013, April 2014 and April 2015.
Read more
See other products by Anders Asp
Steve Beaumont Steve Beaumont
Author Profile Icon Steve Beaumont
Steve Beaumont
Steve Beaumont has worked for more years than he cares to admit within IT, starting with desktop support. He is now the Product Development Director of PowerONPlatforms and a Microsoft MVP within the Cloud and Datacenter Management area, where he helps organizations realize the benefits of the hybrid cloud. He is also a co-author of the Microsoft System Center 2012 Service Manager, Orchestrator and Operations Manager cookbooks. His passion for everything about System Center, Azure and IT systems management reflects through all areas of his work, presentation and day-to-day life in the form of new and innovative solutions brought to market by PowerONPlatforms.
Read more
See other products by Steve Beaumont
Dieter Gasser Dieter Gasser
Author Profile Icon Dieter Gasser
Dieter Gasser
Dieter Gasser is an IT consultant and the management partner of itnetX AG, headquartered in Switzerland. He has a strong focus on the delivery and customization of Service Manager. Dieter has been working in IT for more than 13 years, and has focused on Microsoft technologies. He started his career as an application and database developer, and later became the IT manager of an international manufacturing company. In 2010, he entered the systems management and automation market. With both his technical and managerial backgrounds, he has focused on Service Manager. Together with his colleagues, he delivers data center management, automation, and cloud solutions based on Microsoft System Center to customers all across Switzerland.
Read more
See other products by Dieter Gasser
Andreas Baumgarten Andreas Baumgarten
Author Profile Icon Andreas Baumgarten
Andreas Baumgarten
Andreas Baumgarten is a Microsoft MVP and works as an IT Architect with the German IT service provider H&D International Group. He has been working as an IT professional for more than 20 years. Microsoft technologies have always accompanied him, and he can also look back on more than 14 years' experience as a Microsoft Certified Trainer. Since 2008, he has been responsible for the field of Microsoft System Center technology consulting and ever since has taken part in Microsoft System Center Service Manager (2010, 2012, 2012 R2 and 2016); additionally, he has participated in the Microsoft System Center Technology Adoption Program with H&D since many years. With his deep inside-technology know-how and his broad experience across the Microsoft System Center product family and IT management, he now designs and develops private and hybrid cloud solutions for customers all over Germany and Europe. In July 2017, he was awarded the Microsoft Most Valuable Professional (MVP) title for System Center Cloud and Datacenter Management for the sixth year in a row.
Read more
See other products by Andreas Baumgarten
+1 more Show less
Arrow right icon
View More author details
Toc

Table of Contents (16) Chapters Close

Preface 1. ITSM and ITIL Frameworks and Processes FREE CHAPTER 2. Personalizing SCSM 2016 Administration 3. Configuring Service Level Agreements (SLAs) 4. Building the Configuration Management Database (CMDB) 5. Deploying Service Request Fulfilment 6. Deploying and Configuring the HTML5 Self-Service Portal 7. Working with Incident and Problem Management 8. Designing and Configuring Change Management and Release Management 9. Implementing Security Roles 10. Working with the Data Warehouse and Reporting 11. Extending SCSM with Advanced Personalization 12. Automating Service Manager 2016 13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2 A. Community Extensions and Third-Party Commercial SCSM Solutions B. Useful Websites and Community Resources

What you need for this book

In order to complete all the recipes in this book, you will need a minimum of three servers configured with System Center Service Manager 2016 RTM, in the following configurations:

Server 1: System Center Service Manager 2016 management server hosting the CMDB and workflow role

Server 2: System Center Service Manager 2016 management server hosting the data warehouse role

Server 3: System Center Service Manager 2016 management server hosting the HTML5 self-service portal

The required software and deployment guides of System Center Service Manager 2016 can be found at the following official Microsoft website:

https://technet.microsoft.com/en-us/system-center-docs/sm/deploy/deploy-deploying-system-center-2016-service-manager

We recommend using the online Microsoft resource due to the frequency of updates to the products' supported requirements.

lock icon The rest of the chapter is locked
arrow left Previous Section
Section 3 of 8
Next Section arrow right
Register for a free Packt account to unlock a world of extra content!
A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.
Sign up now
Unlock this book and the full library FREE for 7 days
Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of
Start free trial
Renews at $19.99/month. Cancel anytime

Authors (5)

Left arrow icon
Profile icon Steve Buchanan
Steve Buchanan
Steve Buchanan is a Director, & Midwest Containers Services Lead on the Cloud Transformation/DevOps team with Avanade, the Microsoft arm of Accenture. He is an eight-time Microsoft MVP, and the author of six technical books. He has presented at tech events, including Midwest Management Summit (MMS), Microsoft Ignite, BITCon, Experts Live Europe, OSCON, and user groups. Steve is focused on transforming the position of IT into a driver of digital transformation through ITSM, DevOps, & CloudOps. He stays active in the technical community & enjoys blogging about his adventures in IT at www.buchatech.com.
Read more
See other products by Steve Buchanan
Profile icon Dieter Gasser
Dieter Gasser
Dieter Gasser is an IT consultant and the management partner of itnetX AG, headquartered in Switzerland. He has a strong focus on the delivery and customization of Service Manager. Dieter has been working in IT for more than 13 years, and has focused on Microsoft technologies. He started his career as an application and database developer, and later became the IT manager of an international manufacturing company. In 2010, he entered the systems management and automation market. With both his technical and managerial backgrounds, he has focused on Service Manager. Together with his colleagues, he delivers data center management, automation, and cloud solutions based on Microsoft System Center to customers all across Switzerland.
Read more
See other products by Dieter Gasser
Profile icon Anders Asp
Anders Asp
Mr. Anders Asp reised in Sweden and was the Most Valuable Professional in Microsoft April 2011, April 2012, April 2013, April 2014 and April 2015.
Read more
See other products by Anders Asp
Profile icon Andreas Baumgarten
Andreas Baumgarten
Andreas Baumgarten is a Microsoft MVP and works as an IT Architect with the German IT service provider H&D International Group. He has been working as an IT professional for more than 20 years. Microsoft technologies have always accompanied him, and he can also look back on more than 14 years' experience as a Microsoft Certified Trainer. Since 2008, he has been responsible for the field of Microsoft System Center technology consulting and ever since has taken part in Microsoft System Center Service Manager (2010, 2012, 2012 R2 and 2016); additionally, he has participated in the Microsoft System Center Technology Adoption Program with H&D since many years. With his deep inside-technology know-how and his broad experience across the Microsoft System Center product family and IT management, he now designs and develops private and hybrid cloud solutions for customers all over Germany and Europe. In July 2017, he was awarded the Microsoft Most Valuable Professional (MVP) title for System Center Cloud and Datacenter Management for the sixth year in a row.
Read more
See other products by Andreas Baumgarten
Profile icon Beaumont
Beaumont
Steve Beaumont has worked for more years than he cares to admit within IT, starting with desktop support. He is now the Product Development Director of PowerONPlatforms and a Microsoft MVP within the Cloud and Datacenter Management area, where he helps organizations realize the benefits of the hybrid cloud. He is also a co-author of the Microsoft System Center 2012 Service Manager, Orchestrator and Operations Manager cookbooks. His passion for everything about System Center, Azure and IT systems management reflects through all areas of his work, presentation and day-to-day life in the form of new and innovative solutions brought to market by PowerONPlatforms.
Read more
See other products by Beaumont
Right arrow icon

Other recommended products

Related to this chapter
Left arrow icon
Microsoft System Center 2016 Orchestrator Cookbook
Microsoft System Center 2016 Orchestrator Cookbook
Read more
Microsoft System Center Orchestrator 2016 simplifies the process of automating system administration tasks and provides a complete solution that goes beyond basic automation. In this practical cookbook you will learn how to explore System Center 2016 by creating runbooks to control and automate every feature possible.
Read more
Jul 2017 10h 20m
Microsoft System Center Data Protection Manager Cookbook
Microsoft System Center Data Protection Manager Cookbook
Read more
System Center Data Protection Manager (SCDPM) is a robust enterprise backup and recovery system that contributes to your BCDR strategy by facilitating the backup and recovery of enterprise data. This book contains recipes that will help you upgrade to the latest SCDPM release and it covers the advanced features and functionalities.
Read more
Dec 2018 14h 8m
System Center 2016 Virtual Machine Manager Cookbook
System Center 2016 Virtual Machine Manager Cookbook
Read more
Microsoft System Center Virtual Machine Manager (SCVMM) focuses on efficiency with multiple features to help administrators consolidate physical servers within a centrally virtualized environment. This book will allow you to implement the Microsoft System Center family of components effectively and efficiently.
Read more
Feb 2018 18h 44m
System Center 2016 Virtual Machine Manager Cookbook
System Center 2016 Virtual Machine Manager Cookbook
Read more
Microsoft System Center Virtual Machine Manager (SCVMM) focuses on efficiency with multiple features to help administrators consolidate physical servers within a centrally virtualized environment. This book will allow you to implement the Microsoft System Center family of components effectively and efficiently.
Read more
Feb 2018 18h 44m
System Center 2016 Virtual Machine Manager Cookbook
System Center 2016 Virtual Machine Manager Cookbook
Read more
Microsoft System Center Virtual Machine Manager (SCVMM) focuses on efficiency with multiple features to help administrators consolidate physical servers within a centrally virtualized environment. This book will allow you to implement the Microsoft System Center family of components effectively and efficiently.
Read more
Feb 2018 18h 44m
System Center 2016 Virtual Machine Manager Cookbook
System Center 2016 Virtual Machine Manager Cookbook
Read more
Microsoft System Center Virtual Machine Manager (SCVMM) focuses on efficiency with multiple features to help administrators consolidate physical servers within a centrally virtualized environment. This book will allow you to implement the Microsoft System Center family of components effectively and efficiently.
Read more
Feb 2018 18h 44m
System Center 2016 Virtual Machine Manager Cookbook
System Center 2016 Virtual Machine Manager Cookbook
Read more
Microsoft System Center Virtual Machine Manager (SCVMM) focuses on efficiency with multiple features to help administrators consolidate physical servers within a centrally virtualized environment. This book will allow you to implement the Microsoft System Center family of components effectively and efficiently.
Read more
Feb 2018 18h 44m
System Center 2016 Virtual Machine Manager Cookbook
System Center 2016 Virtual Machine Manager Cookbook
Read more
Microsoft System Center Virtual Machine Manager (SCVMM) focuses on efficiency with multiple features to help administrators consolidate physical servers within a centrally virtualized environment. This book will allow you to implement the Microsoft System Center family of components effectively and efficiently.
Read more
Feb 2018 18h 44m
ServiceNow Cookbook
ServiceNow Cookbook
Read more
Read more
Feb 2017 12h 32m
ServiceNow Cookbook
ServiceNow Cookbook
Read more
Read more
Feb 2017 12h 32m
ServiceNow Cookbook
ServiceNow Cookbook
Read more
Read more
Feb 2017 12h 32m
Right arrow icon

Personalised recommendations for you

Based on your interests and search pattern
Left arrow icon
Mastering PowerShell Scripting
Mastering PowerShell Scripting
Read more
PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.
Read more
May 2024 27h 32m
Network Automation with Nautobot
Network Automation with Nautobot
Read more
This book will help you understand why a network source of truth is needed for long-term network automation success, which will in turn save you hundreds of hours in deploying and integrating Nautobot into network automation.
Read more
May 2024 27h 12m
NGINX HTTP Server
NGINX HTTP Server
Read more
Explore the power of NGINX with this guide covering an array of essential practical topics, including securing your infrastructure with automatic TLS certificates, placing NGINX in front of your existing applications, and much more.
Read more
May 2024 8h 44m
Mastering Azure Virtual Desktop
Mastering Azure Virtual Desktop
Read more
This updated edition will help you plan an Azure Virtual Desktop Architecture, implement its infrastructure, and manage its access and security. With content aligned with the exam objectives, it'll help you ace the Microsoft AZ-140 exam.
Read more
Jul 2024 23h 56m
Learn Ansible
Learn Ansible
Read more
Learn Ansible will teach you how to write Ansible Playbooks for deploying simple apps. This updated edition covers the latest Ansible features, helping you confidently implement Ansible in your daily workflows.
Read more
May 2024 13h 48m
HashiCorp Terraform Associate (003) Exam Guide
HashiCorp Terraform Associate (003) Exam Guide
Read more
This book will help you explore HashiCorp Terraform and prepare for Associate (003) certification, from understanding core concepts to advanced modules. You'll gain hands-on expertise, troubleshoot with confidence, and more.
Read more
May 2024 11h 28m
Kubernetes – An Enterprise Guide
Kubernetes – An Enterprise Guide
Read more
Navigate the complexities of Kubernetes and fully leverage its capabilities for enterprise applications. This edition dives into advanced deployments, groundbreaking techniques, and insights that will elevate your skills and redefine your expertise.
Read more
Aug 2024 22h 44m
Atlassian DevOps Toolchain Cookbook
Atlassian DevOps Toolchain Cookbook
Read more
Master setting up a DevOps toolchain using Atlassian tools and Open DevOps as a framework with this recipe-driven guide to automated testing, integration, deployment, observability, and incident management for streamlining development processes.
Read more
Jul 2024 16h 48m
AWS Certified Developer Associate Certification and Beyond
AWS Certified Developer Associate Certification and Beyond
Read more
This is your guide to passing the challenging AWS Certified Developer – Associate certification exam and setting yourself up for a rewarding career. Through a sample project, it explains how to design, architect, and implement applications on AWS.
Read more
Jul 2024 23h 40m
Implementing GitOps with Kubernetes
Implementing GitOps with Kubernetes
Read more
This book provides step-by-step tutorials and hands-on examples for effectively implementing GitOps practices in your Kubernetes deployments. You'll learn how to automate, monitor, and secure your infrastructure for efficient application delivery.
Read more
Aug 2024 14h 48m
Right arrow icon