Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Free Learning
Arrow right icon
Arrow up icon
GO TO TOP
Microsoft System Center 2016 Service Manager Cookbook

You're reading from   Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Arrow left icon
Product type Paperback
Published in Feb 2017
Publisher Packt
ISBN-13 9781786464897
Length 638 pages
Edition 2nd Edition
Arrow right icon
Authors (5):
Arrow left icon
Steve Buchanan Steve Buchanan
Author Profile Icon Steve Buchanan
Steve Buchanan
Anders Asp Anders Asp
Author Profile Icon Anders Asp
Anders Asp
Steve Beaumont Steve Beaumont
Author Profile Icon Steve Beaumont
Steve Beaumont
Dieter Gasser Dieter Gasser
Author Profile Icon Dieter Gasser
Dieter Gasser
Andreas Baumgarten Andreas Baumgarten
Author Profile Icon Andreas Baumgarten
Andreas Baumgarten
+1 more Show less
Arrow right icon
View More author details
Toc

Table of Contents (16) Chapters Close

Preface 1. ITSM and ITIL Frameworks and Processes FREE CHAPTER 2. Personalizing SCSM 2016 Administration 3. Configuring Service Level Agreements (SLAs) 4. Building the Configuration Management Database (CMDB) 5. Deploying Service Request Fulfilment 6. Deploying and Configuring the HTML5 Self-Service Portal 7. Working with Incident and Problem Management 8. Designing and Configuring Change Management and Release Management 9. Implementing Security Roles 10. Working with the Data Warehouse and Reporting 11. Extending SCSM with Advanced Personalization 12. Automating Service Manager 2016 13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2 A. Community Extensions and Third-Party Commercial SCSM Solutions B. Useful Websites and Community Resources

Filling in all related Activity Descriptions with Descriptions from parent Change Requests


It could be very helpful to have the description of the parent Change Request in every related Activity (especially the Review and Manual Activities).

One use where this can be helpful is the notification of Reviewers and Implementers by mail with the details in the Change Record description.

To solve this requirement a PowerShell script can be used to write the content of the Description filed of a parent Change Record in every Description field of a related Activity.

Getting ready

A Change Request must be submitted in SCSM 2016 before we start. The required steps to create a Change Request are described in the recipe Working with Change Requests and Release Records in this chapter. We need the ID of the created Change Request, in our example it is "CR575". If you like to run the PowerShell script remotely (not on the SCSM 2016 management server), we need the name of the SCSM 2016 management server as...

lock icon The rest of the chapter is locked
Register for a free Packt account to unlock a world of extra content!
A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.
Unlock this book and the full library FREE for 7 days
Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of
Renews at $19.99/month. Cancel anytime
Banner background image