General troubleshooting tips
In this first section, we are going to briefly look at some of the more general things to look at around the end users, and then the supporting infrastructure components, such as a disk, networking, and connectivity.
Looking at the bigger picture
The common issue when introducing any VDI technology is that it can quickly become the point of blame when an issue occurs within your environment. You need to remember that the Horizon View technology is just one component of the overall infrastructure, along with the desktop that the user is utilizing. Just because the desktop is sitting within a VDI environment doesn't always mean it's a View issue. It could well be a desktop, network, or application issue that would have occurred in a physical environment too.
When a user reports an issue, or you notice an issue within the infrastructure, you will need to think logically as to which component within the infrastructure is the likely cause and where you will start your...
