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Mastering ServiceNow Scripting

You're reading from   Mastering ServiceNow Scripting Leverage JavaScript APIs to perform client-side and server-side scripting on ServiceNow instances

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Product type Paperback
Published in Feb 2018
Publisher Packt
ISBN-13 9781788627092
Length 226 pages
Edition 1st Edition
Languages
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Author (1):
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Andrew Kindred Andrew Kindred
Author Profile Icon Andrew Kindred
Andrew Kindred
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Table of Contents (14) Chapters Close

Preface 1. Getting Started FREE CHAPTER 2. Exploring the ServiceNow Glide Class 3. Introduction to Client-Side Scripting 4. Advanced Client-Side Scripting 5. Introduction to Server-Side Scripting 6. Advanced Server-Side Scripting 7. Introduction to Custom Pages 8. Scripting with Jelly 9. Debugging the Script 10. Best Practices 11. Deployments with the Update Sets 12. Building a Custom Application Using ServiceNow Scripting 13. Other Books You May Enjoy

Business rules


Business rules are usually the most used server-side scripting method. It is possible to use business rules in a basic way that simply requires configuration, rather than customization. I will say that for the majority of requirements that need a business rule, you will most often need to add some sort of customization in the form of scripts.

A particularly helpful aspect of business rules is the different ways they can be triggered. This allows us to run our server-side scripts at different times, based on actions that occur to a record.

When first viewing the business rule form, there are two options for when to run the business rule. These are upon the insert or update of the record. With the business rule in this essentially basic view, we can configure the business rule to run on a filter condition or ownership of a role and change field values. If we want to do more than this, which is often the case, we need to tick the advanced tick box on the form.

Once the advanced...

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