Contacting MicroStrategy Support
Usually, organizations pay for MicroStrategy Support and it gives opportunity to submit cases to MicroStrategy and ask help from their support consultants. We try to use support quite often in order to save time and get detailed answers that can help fix issues and improve things. Moreover, it is a part of a learning curve. In order to submit a case, we should follow these steps:
Go to https://resource.microstrategy.com/support/ and log in using your MicroStrategy account:
Click Open a Case and submit all information. It is very important to provide detailed information with screenshots and steps in order to give the full picture of your problem.