Troubleshooting Azure Virtual Desktop clients

In this section, we will look at troubleshooting Azure Virtual Desktop client issues and some hints and tips to help you on your way with diagnosing problems.

You need to ensure that your user can communicate with the Azure Virtual Desktop service and on corporate devices; you should add the correct firewall rules to do so.

The following table details the required URLs that the client should be able to access:

The preceding table was taken from https://docs.microsoft.com/azure/virtual-desktop/safe-url-list#remote-desktop-clients.

In the next section, we will look at testing connectivity to help you troubleshoot any issues.

Testing connectivity

This subsection will look at how to test that the client can communicate correctly with Azure Virtual Desktop. We will look at two tests – one that uses PsPing and another that uses nslookup.

You can also complete client tests using Sysinternals...