Preface

Over the years, JIRA has grown from a simple bug-tracking system designed for engineers to manage their projects to an all-purpose issue-tracking solution. As it has matured over time, JIRA has become more than an application—it has transformed into a platform with a suite of other products that are built on it, enabling it to adapt and deliver value to a wide variety of use cases.

Starting with JIRA 7, the term JIRA now refers to a family of products suite, including JIRA Software, JIRA Service Desk, and JIRA Core. With this change, each product is more focused on what they do and the value they bring. It is now easier than ever for customers to choose the product best suited to their needs, whether they are running an Agile software development project, a customer support portal, or simply a generic task management system.

In this book, we will cover all the basics of JIRA and the core capabilities of each product in the family along with the add-ons that add additional features to the JIRA platform.

Packed with real-life examples and step-by-step instructions, this book will help you become a JIRA expert.