Creating mail handlers to process incoming e-mails
JIRA is not only able to send mails to users, but also to poll and process e-mails, and it can create issues or add comments to the existing issues. When set up correctly, this can be a powerful way to let your users interact with JIRA.
In this recipe, we will set up JIRA to poll incoming mails so that it can create new issues and add comments to the existing issues. This is useful in a help desk scenario where customers can write e-mails to the company's support e-mail address and let JIRA automatically create issues from them.
Getting ready…
Since JIRA will be polling e-mails from an inbox, you need to have its connection details, including:
What protocol does it support? (for example, POP or IMAP)
Authentication details
How to do it…
The first step to configure JIRA to process incoming e-mails is to set up the inboxes that JIRA will use to poll e-mails from:
Navigate to Administration | System | Incoming Mail.
Click on the Add POP/IMAP mail server...
