Finding help outside of Canvas
Should you encounter a problem or question that is not addressed in the built-in help features of Canvas, the best option to consider is contacting your institution's Information Technology (IT) department. Questions or problems that you might choose to direct to your institution's IT department, rather than Canvas directly, might include issues related to an institution-specific internet server or information that is automatically imported, such as student rosters, course content, calendar events, external applications, or grading tools. There are a number of places where you might find the contact information for your institution's IT department, including the following:
- Your institution's phone or email directory
- Your institution's website
- Fellow faculty or staff members
Related to the last bullet point, you can also reach out to fellow faculty members, staff, or students to ask for help with Canvas....
