The Manage Quality process
As we are now executing project work, we need to make sure that the quality management plan we created is useful and is being followed to incorporate the organization's quality policies into the project and the result. Keep in mind that quality isn't linear; it is a cycle of Plan-Do-Check-Act, and therefore, you may not know your plan isn't working until you inspect the deliverables via quality control best practices. If a defect is discovered, we need to take a look at our process and find out where in the world we missed a step. Was it human error (way to go, Bill), or is our process somehow flawed, or both? Poor Bill didn't know he was supposed to move on to step six because it wasn't documented in the management plan. Sorry, Bill!
The Manage Quality process is the job of everyone, but it may be that your organization has a quality assurance department that has a role to play in the execution of the work and the quality of the...
