Chapter 6: Creating and Leading a Team

In this chapter, we will review tasks relevant to people. The first task is probably the last thing you want to think about, but it's an essential skill to have as a project manager. This is something known as conflict resolution. Conflict can create multiple problems for a project team and with stakeholders, and as uncomfortable as it may be to work through, it is imperative for you and your team to have the skills necessary to identify and manage conflict accordingly. The second task focuses on the importance of leading a team of individuals that have a clear mission and vision while supporting diversity and inclusion.

In this chapter, we will cover the following topics:

• Interpreting the source and stage of the conflict
• Analyzing the context of the conflict
• Evaluating, recommending, and reconciling the appropriate conflict resolution solution
• Setting a clear vision and mission
• Supporting diversity and inclusion...