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Voicebot and Chatbot Design

You're reading from Voicebot and Chatbot Design Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger

Product type Paperback

Published in Sep 2018

Publisher Packt

ISBN-13 9781789139624

Length 296 pages

Edition 1st Edition

Languages

JavaScript

Concepts

Design

Author (1):

Rachel Batish

View More author details

Table of Contents (14) Chapters

Preface

1. Conversational UI is our Future

2. How Not to Build Your Next Chat and Voicebots FREE CHAPTER

3. Building a Killer Conversational App

4. Designing for Amazon Alexa and Google Home

5. Designing a Facebook Messenger Chatbot

6. Contextual Design – Can We Make a Bot Feel More Human?

7. Building Personalities – Your Bot Can Be a Better Human

8. A View into Vertical-Specific Bots – Financial Institutions

9. Travel and E-Commerce Bots – Use Cases and Implementation

10. Conversational Design Project – A Step-By-Step Guide

11. Summary

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Index

Development: technical and non-technical expertise

Conversational UI opens many opportunities up to non-technical professionals. Voice and chat designers, creatives, data scientists, and persona builders are all responsible for bringing life to a machine-built bot. As a non-developer myself, I know this is a thrilling and rewarding experience.

However, building a bot still requires figuring out the technicalities behind that. I devoted three chapters to the procedures behind building conversational applications for Amazon Alexa, Google Home, and FB Messenger. Even though I deal with this on a daily basis, I still needed the help of some of my colleagues to jump over some fences.

While those platforms do make the effort to offer some tools for non-developers, the capabilities offered by them are very simple and minimal. Some third-party companies try to fill the gap, however, building a complex UX for a bot, with advanced AI capabilities, still requires the cooperation of developers.

That being...

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Authors (1)

Rachel Batish

Rachel Batish

Rachel Batish is the co-founder and CRO of Conversation.one, the build-once deploy-everywhere platform for conversational apps, which leverages machine learning to maximize the interaction between people and devices. Rachel is responsible for the company's sales and marketing strategies, and is actively involved in the product's roadmap and in the growing voice community. Prior to founding Conversation.one, Rachel founded Zuznow, an AI platform for building mobile apps, and led the company from $0 to $1 M in revenue. Rachel has a BA in political science and an MA in international relations.

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