Creating voice-only experiences

Phone calls or smart-speaker devices without a display are a few voice-only experiences. Voice-only was very limiting, and there are still human factors to consider, but technology has come a long way. ChatGPT 4o-mini takes empathy and tone to a new level, and because it is better at following instructions, prompts can control answers to be short to accommodate the capacity of a human to process voice in small pieces. There is nothing else to interact with because it is voice only. We don’t need to consider voice-only within a chat or hybrid experience; that is really voice-optional. A smartphone allows you to type or use voice and then translate the speech into text. All models behind these services will improve with LLM models behind the scenes. But we are not here to talk about enhancing speech-to-text. Let’s focus on a voice-only channel.

Tip

When designing for a smart device, the vendors emphasize that only some devices have...