Designing a content improvement life cycle
Chapter 2, Conducting Effective User Research, discussed extensively monitoring log files to improve the care and feeding life cycle. I can’t emphasize strongly enough how important it is to understand the metrics associated with the solution’s performance and adapt the solution to improve it. Although the data might differ for chat solutions versus recommender UIs, the process is the same for both. For behind-the-scenes work, figure out the feedback needed so that a continuous improvement process can be built.
Let’s start with a vision of the content design team’s week once the product is in production. Figure 11.4 shows what a production content improvement team might do. Call the team a production content team or a content/prompt sprint team. Find a name that works so it is clear this is a slightly different beast from the more robust and complex dev sprint team.
Figure 11.4 –...
