Summary

UiPath support and monitoring tasks become complex as the scope of RPA increases toward an integrated intelligent automation ecosystem. This chapter helped you equip new UiPath support personnel with knowledge about advancements in the field and give them an idea of the possible work items they need to prepare.

First, we looked at the different UiPath self-service support catalog items. This included the application, jobs, access, and monitoring services available to ABC Insurance Corporation UiPath stakeholders. The idea was to imprint the idea that you can enhance the customer experience of UiPath platform users.

In the next section, UiPath Orchestrator APIs were introduced, as well as different kinds of apps or utilities developed by the ABC Insurance Corporation UiPath support team. Again, the core idea was to help you understand how to automate the most mundane UiPath support and monitoring activities.

After that, we covered advanced topics such as BCP and DR...