P2 – A medium-priority support request

A support request is categorized as a medium priority when the impact on business operation and the urgency to solve it is relatively moderate compared to P1. In the ABC Insurance Corporation RPA support team, medium-priority requests are usually categorized as P2 tickets, and the accepted SLA might be applicable. The UiPath development team can also be consulted for a few P2-type support requests.

Most of the business requests are classified into P2 issues or requests. In ABC Insurance Corporation, if a support request is triaged and P2 is confirmed, anyone from the support team can handle this request. The incident can be assigned to other team members as well.

Let’s get into the details of a few P2 support requests handled by Jennifer, which are outlined in the next section.

S1 – A business query on the failed job run

Process: An Unattended bot generates a consolidated Aged Claims report based on different...