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ServiceNow IT Operations Management

You're reading from   ServiceNow IT Operations Management Demystifying IT Operations Management

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Product type Paperback
Published in Apr 2017
Publisher Packt
ISBN-13 9781785889080
Length 266 pages
Edition 1st Edition
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Author (1):
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Ajaykumar Guggilla Ajaykumar Guggilla
Author Profile Icon Ajaykumar Guggilla
Ajaykumar Guggilla
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Toc

What is ServiceNow discovery?


Discovery is a plugin within ServiceNow that helps in exploring a given network and identifies the interdependencies between the infrastructure components. Individual infrastructure component is refered to as configuration item or CI.

Discovery capabilities

Some of the discovery's capabilities include the following:

  • It is able to discover and track assets and manage them
  • It is able to find the application to infrastructure or application to application dependencies
  • It is able to support the change management to do impact analysis by identifying the impact through the related configuration items
  • It is able to identify new CI to populate the CMDB
  • It supports the Service Mapping to map the business layer

The discovery application can find the following infrastructure elements in the network:

  • AIX systems
  • ESXi servers
  • HPUX systems
  • Linux systems
  • Linux Kernel-based Virtual Machines (KVM)
  • Apple MAC systems
  • Netware
  • Solaris systems
  • Solaris zones
  • Virtual machines
  • Windows systems
  • Apache web...
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