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ServiceNow Cookbook

You're reading from   ServiceNow Cookbook Acquire key capabilities for the ServiceNow platform

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Product type Paperback
Published in Feb 2017
Publisher Packt
ISBN-13 9781785880520
Length 376 pages
Edition 1st Edition
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Authors (2):
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Dustin Turner Dustin Turner
Author Profile Icon Dustin Turner
Dustin Turner
Ashish Rudra Srivastava Ashish Rudra Srivastava
Author Profile Icon Ashish Rudra Srivastava
Ashish Rudra Srivastava
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Toc

Table of Contents (8) Chapters Close

Preface 1. Getting Started with Service-Now FREE CHAPTER 2. Performing Core Configuration and Management Tasks 3. Building Data-Driven Application 4. Configuring Alerts and Notifications 5. Building and Configuring Reports 6. Creating and Configuring Workflow Activities 7. Auditing and Diagnosing Service-Now

Working with auditing tables


Out of the box, some tables are already marked auditable in which you can track the respective records, but if a table is not auditable then you will not be able to track changes. In this recipe, you will see how you can mark any table as auditable.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.

How to do it...

  1. Open any standard web browser and type the instance address.

  2. Log in to the Service-Now instance with the credentials.

  3. On the left-hand side, type dictionary in the search box and Service-Now will search the Dictionary module for you. Now click on Dictionary module under System Definition:

    Dictionary

  4. On clicking Dictionary, you will see the following screen. If the Audit column is marked false, it means auditing is not activated for that table:

    Check for auditing

  5. Now if you want to enable auditing in any table let suppose Asset(alm_asset) for now then, you can open Asset table and check...

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