Summary
Having read this chapter – and created your own change management and roll-out plan – you have set your Salesforce project up for a successful initial go-live, as well as successful further roll-outs. You prepared and executed your organizational enablement plan to manage the scale of change to come. You determined your overall training plan and determined which methods of training you will offer your users. You have learned how to provide hypercare after go-live and when to transition to ongoing production support. Finally, you have learned how to monitor and drive adoption, and you began to evaluate how the benefits compare to those of your original business case for your Salesforce project.
In the next chapter, we’ll discuss typical issues you may encounter when rolling out your Salesforce solution, and how to mitigate and overcome them. You will also be provided with a checklist to evaluate the state of your Salesforce project in the roll-out phase...
