Chapter 9. Real-Time Business Service Monitoring

IT infrastructure in modern day enterprises provides high-end business critical services to both internal and external consumers. As a provider of one or more such business critical services, it is very important to both model and monitor these services. The chapters covered so far have gone into considerable detail around the modeling capabilities of OEM Grid Control. As we have already seen in the initial chapters, modern day enterprises provide a large number of services and administrators are required to keep a tab on the health of a large number of these critical services. It is therefore required that, the administrators be able to gauge the health of the system using views that while simple, contain adequate data to make informed decisions. The nature of these services requires that the monitoring be both continuous and real time, so that decisions on the service availability and performance are not based on stale data. Apart from real...