Ad hoc feature
Case management is all about handling unpredictable scenarios, unknown events, and dealing with activities that are not predetermined. Hence, we need a solution for the ad hoc inclusion of activities, ad hoc mechanisms to raise events, ad hoc methods to add stakeholders and methods to refer to the subcases in the case, and so on. In this section, we will check the various features of the Oracle adaptive case management 12c solution that allow the ad hoc inclusion of stakeholders, rules, activities, subcases, documents, and so on.
The following table highlights the facts around this pattern:
|
Feature |
Ad hoc feature |
|
Classification |
Case feature |
|
Intent |
The ad hoc inclusion of stakeholders, activities, rules and policies, documents, subcases, and so on. |
|
Motivation |
As cases run long, a lot can happen in that time. A case might need new documents for which new knowledge workers need to be added to the task. There might be cases when new ad hoc activities need to be... |
