Chapter 15

1. Answer: B. A Power Virtual Agent must be published before it can be added to a channel.
2. Answer: D. The billing tab shows how much of your session capacity has been used.
3. Answer: D. You should submit your bot for approval. When approved, it will be available for all users.
4. Answer: B and C. A new bot must be created in an environment and you must select the language used.