Search icon CANCEL
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Conferences
Free Learning
Arrow right icon
Arrow up icon
GO TO TOP
Mastering Salesforce CRM Administration

You're reading from   Mastering Salesforce CRM Administration An Advanced Administration Certification Handbook

Arrow left icon
Product type Paperback
Published in Mar 2017
Publisher
ISBN-13 9781786463180
Length 412 pages
Edition 1st Edition
Concepts
Arrow right icon
Author (1):
Arrow left icon
Rakesh Gupta Rakesh Gupta
Author Profile Icon Rakesh Gupta
Rakesh Gupta
Arrow right icon
View More author details
Toc

Table of Contents (13) Chapters Close

Preface 1. A Deep Dive into the Salesforce Lightning Experience FREE CHAPTER 2. Security Settings in Salesforce 3. Territory Management 4. Extending Salesforce with Custom Objects and Applications 5. Getting More Value from Sales Cloud 6. Increasing Service Agent Productivity by Using Service Cloud 7. Optimizing Business Processes with Visual Workflow and Approval Processes 8. Automating Complex Business Processes 9. Analyzing Productivity with Reports and Dashboards 10. E-mail and Mobile Administration 11. Different Ways of Deploying an Application between Environments 12. Basics of Apex and Visualforce Page

Test your knowledge


Q1. Which of the following are true about opportunity pipeline and forecast reporting except?

  1. Pipeline reports may include omitted opportunities from the forecast.

  2. Forecasts may be overridden.

  3. Pipeline reports may be overridden.

  4. Opportunity stages may be used to determine the forecast category of an opportunity.

Q2. What feature license needs to be granted to a user to enable forecast capability for them?

  1. Allow override forecast.

  2. Allow forecasting.

  3. Marketing user.

  4. Enable forecast tab visibility to Default On.

Q3. Universal Containers would like to associate one contact with more than one account. What solution should you recommend to meet this requirement?

  1. Add the contacts to the partner related list on the second account.

  2. Clone the contact record and add to the second account.

  3. Associate the contact to the other account using the lookup field.

  4. Enable contact to multiple account setting.

Q4. The sales rep at Universal Containers won a sales deal and updated the opportunity stage to Closed...

lock icon The rest of the chapter is locked
Register for a free Packt account to unlock a world of extra content!
A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.
Unlock this book and the full library FREE for 7 days
Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of
Renews at €18.99/month. Cancel anytime