Case study: Dave and Rhonda

Dave has been working on an engineering project for another department in the organization, but you've been getting complaints from the other department that they never know what's going on with the project, despite their attempts to get information from Dave. When you asked the other department how Dave has been responding to their requests for information, they showed you some e-mails he sent; they're brief, and not very informative.

Rhonda just got a phone call from her mother saying that her father has been taken to hospital due to a heart attack; and she's not taking the news too well.

What should you do?