Classes of services – different ways of handling feature requests
Usually, the feature requests coming in are of different value and urgency. Some need to be done immediately and some can wait. At this stage, it's only important to realize that different feature requests have different value and different needs for how to be treated.
There are many factors that will dictate how you respond and react to new feature requests:
Urgency, which could be set depending on cost of delay, that is, how much it costs or how much you lose by waiting to complete the request
Who requests the change
Size of the request
Whether this request is stopping something else
Consequently, according to the nature of the request, the action you take in response will be different. Some examples of how your action may be different include:
Maximum time before responding
Way of responding
Way of documenting
Way of following up
Every response requires a different type of service. This is not only because you need to pay attention...
