Understanding the role of governance in a knowledge base
Governance is a crucial aspect of maintaining a knowledge base. Without proper governance, a knowledge base can quickly become disorganized and difficult to navigate. Governance encompasses several elements – determining who can create and edit content in the knowledge base, establishing guidelines for content creation and categorization, and periodically reviewing and updating the content.
It is possible to distribute the responsibilities for managing a knowledge base across team members. For instance, each department can have a designated knowledge manager responsible for maintaining their department’s knowledge base. This responsibility can include adding new pages, updating existing ones, and ensuring content is up to date and accurate.
Additionally, guidelines should be in place to standardize the content creation process, including instructions on formatting, labels, categories, and guidelines for writing...
