Exploring the fundamentals of a knowledge base
A knowledge base isn’t just a collection of articles; it is an organized repository of pages, spaces, and labels. Pages form the fundamental unit of a knowledge base and are individual articles or documents on a specific topic. Each page contains a separate piece of knowledge, presented in an easy-to-understand format. A marketing team, for instance, might have a page dedicated to outlining the steps to conduct effective market research.
Spaces are the larger categories or sections under which these pages are organized. A space can represent a department, a project, or a significant organizational function. For example, in a software development team’s knowledge base, spaces might be dedicated to frontend development, backend development, and quality assurance. Each of these spaces would house numerous pages relevant to the respective topic.
Labels, conversely, are tags used for further categorization. They are flexible...
