About the Author

Karen Hooper is an IBM Certified Instructor in both System Administration and Development. Karen and her husband Steve own and manage Dr Notes Solutions, a Premier IBM Business Partner and IBM Authorized Training Partner, based in Australia.

Karen has over 13 years of experience with Lotus Notes and Domino, from version 4 to 8.5.1. Karen has been involved in several major upgrade projects and company-wide training initiatives. She has been responsible for customizing and producing end user and help desk training material for several organizations. End user training is a passion for Karen as she believes an investment in training will always give a return to both the individual and the organization. Karen is also a technical instructor in both Domino System Administration and Development. Her passion is to empower people so that they increase their productivity and use the tools available to them. Karen has seen thousands of people benefit from her style of training.

Karen lives in a beautiful bayside suburb of Melbourne, Australia with her husband Steve. They are blessed with two children, Zac and Zoe, and two Cavoodles, Jess and Bella.

If you wish to contact Karen, her e-mail ID is <[e-mail]>.

There are so many people I need to thank for helping me bring this book into reality. First and foremost is my husband Steve who is the love of my life and the "above all else Karen do your book" disciplinarian! I had the wonderful joy of giving birth to our beautiful little daughter Zoe Grace during the writing of this book and at times found it incredibly tough to meet the deadlines. If it wasn't for Steve it would not have happened. I need to also thank Zac, the other gorgeous man in my life. Thank you for helping me and praying for me to get the book done. Your encouragement really helped—plus putting out the rubbish and cleaning up the kitchen :). To the guys at Dr Notes, you all inspire me, you guys simply all rock. Thank you to the guys at Packt—Kerry, Zainab, Dhwani, and Gaurav—you did well to put up with me and my hormones. A big thank you to Ed Brill for recommending me to Packt—it was a highlight in my career. Also a big thank you to Mary Beth Raven, Karen Hobert, and Kathy Staples for their invaluable input. All of you are incredibly busy and I appreciated and was honored with you taking the time to review this book. I can only hope that this book represents Lotus Notes in its best light; I believe in the product and the people behind it.