Chapter 5: Driving Business Value through a DevOps Pipeline

In the previous four chapters, you learned there are many different ways to define the term value and the importance of understanding its use in context. Therefore, we spent some time learning about these terms to ensure that we have a common semantic understanding when communicating about using value stream management (VSM) and DevOps to deliver customer-centric value.

You learned how Lean and Agile practices complement each other to help an organization deliver customer-centric value. You also learned why we need to take a systems-thinking view to improve value delivery within large and complex organizations.

This chapter explains how and why IT organizations represent very complex systems across two primary functions: development and operations. In a traditional IT shop, the development and operations organizations function as separate departments with different activities, and each has a different focus and culture...