Employee engagement or satisfaction at work is an important human resource metric for organizations to measure and analyze on a regular basis. In short, happier employees are more productive employees that are most likely not considering quitting their jobs. Employee engagement has been shown to correlate with employee productivity as well as employee turnover rates.
Despite its importance, there is actually no single method of evaluating and calculating employee engagement or satisfaction. For example, there is the Utrecht Work Engagement Scale (UWES) and the Gallup Workplace Audit (GWA) as well as perhaps less rigorously defined methods such as Employee Satisfaction (ESAT) and the Employee Engagement Index (EEI). However, all of these methods have similarities. With all of these methods, employees are asked to respond to a survey of questions and...
