Operational Controls and Standards
Operational controls and standards in IT environments, whether traditional or cloud-based, encompass a set of measures and practices designed to ensure the effective, secure, and reliable operation of services. Operational controls and standards in the cloud share similarities with traditional IT environments, allowing established frameworks such as ITIL and ISO/IEC 20000-1 to be applied in both contexts.
ITIL
ITIL is a comprehensive framework of best practices for Information Technology Service Management (ITSM). ITIL provides a structured approach to IT service delivery and support, aiming to align IT services with the needs of the business.
ITIL consists of a series of five core volumes, each focusing on a specific stage in the IT service life cycle:
- Service Strategy: This stage involves defining the overall strategy for IT services, ensuring they align with business objectives and customer needs.
- Service Design: This encompasses...