Understanding the role of the COO
In a modern organization, COOs are at the heart of consumer interaction, innovative technologies, corporate development, leadership, and strategy. Often, they take an active role in the engine room of the organization, while the CEO manages the organization’s external image and brand.
The COO’s use of technology with automation and monitoring in support of their priorities has greatly optimized their organizational awareness. This optimization has allowed them to refocus their attention on the value of data, and how companies use it to assist in decision-making and drive continuous improvement.
The use of data science techniques and artificial intelligence has provided significant results in fraud detection, consumer trend forecasting, marketing, and data transmission and analysis. For example, he adoption of a well-designed chatbot that can answer customer queries, direct consumers to the appropriate products and services, and...
