Using Commerce.AI for restaurants
In previous chapters, we've looked at how to use Commerce.AI for various product-oriented industries, including luxury brands in Chapter 4, Applying AI for Innovation – Luxury Goods Deep Dive, wireless networking brands in Chapter 5, Applying AI for Innovation – Wireless Networking Deep Dive, and consumer electronics brands in Chapter 6, Applying AI for Innovation – Consumer Electronics Deep Dive.
As we'll see, Commerce.AI can be used in the service industry as well, including for restaurants. This is because the service industry is highly data-rich, as customers leave large amounts of both implicit and explicit feedback.
In fact, so much data is generated, largely in the form of customer feedback, that it would be impossible to manually sort through and analyze a meaningful amount of it. That's where AI comes in, which automatically finds trends in customer reviews and can make predictions about the future...