Defining the transformation plan

We ended the previous chapter with an example: a care provider deciding to set up a transformation plan. Simply launching another project does not solve the problems experienced. The urgency calls for a transformation.

The dilemmas they encountered are twofold: the contradiction of collaborating with other care providers, resulting in less revenue, and creating the collaboration in the first place while not having enough development resources to create the digital outreach process for patients in their community. Still, the bottom line is that fulfilling the health needs of the population will be valued. The question is how does this translate into real revenue for the organization? And how does digitalization fit into this equation?

To set up the transformation plan, we can use the transposed maturity board of Table 10.1, resulting in the following table, which gives a constructive foundation to measure progress:

Table...