You're reading from The Salesforce Business Analyst Handbook Proven business analysis techniques and processes for a superior user experience and adoption

Product type Paperback

Published in Nov 2022

Publisher Packt

ISBN-13 9781801813426

Length 232 pages

Edition 1st Edition

Tools

Salesforce

Concepts

Business Process Management

Author (1):

Srini Munagavalasa

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Table of Contents (21) Chapters

Preface

1. Part 1: Planning and Analysis – BRD/Prioritized Product Backlog

2. Chapter 1: Identifying Requirements FREE CHAPTER

3. Chapter 2: Elicitation and Document Requirements

4. Chapter 3: Prioritizing Requirements

5. Chapter 4: Process Flows – “As-Is” versus “To-Be”

6. Chapter 5: Business Requirements Document

7. Part 2: Design, Development, and Testing – Iterative Cycles with Prototypes and Conference Room Pilots

8. Chapter 6: Solution Design and Functional Document

9. Chapter 7: Demonstrate Functionality Using Prototypes

10. Chapter 8: Exploring Conference Room Pilots

11. Chapter 9: Technical and Quality Testing

12. Chapter 10: Requirements Traceability Matrix

13. Part 3: End User Testing, Communication, Training, and Support

14. Chapter 11: User Acceptance Testing

15. Chapter 12: Communication and Knowledge Management

16. Chapter 13: End User Training

17. Chapter 14: Post Go-Live Support / User Forums

18. Assessments

19. Index

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Summary

In this chapter, we reviewed the need for formal testing and the importance of acceptance criteria to prove the real needs of our users in a production-like environment. We saw how UAT plays a key role in building the confidence of users, preparing the system for deployment, and getting ready for a rollout.

After reading this chapter, you should have a good idea of why the right UAT tester is critical for testing and how you can find the right ones and equip them with the right tools so that they can do UAT effectively and provide us with valuable feedback for addressing any problems so that we can reduce post-production issues and save time and resources.

We have completed our UAT and resolved all our concerns and now it is time to prepare for deployment to the production system. We need to keep the entire user community informed about the upcoming go-live and they need to be trained on how to use the system, as well as where they need to reach out for help. In the next...