Utilizing Slack for support teams

Support teams vary in every organization, whether it is their entire job description or an additional factor that plays into their day-to-day work. No matter the makeup of the group, your support team is critical to your customer satisfaction and therefore, a critical part of your company. As we've mentioned, for any group that has an effect on your organization, support teams have a right to be a part of the conversation in your workspace, as any customer could. To communicate with your customers without leaving Slack, say it with me, we create a shared channel.

Creating a specified support channel is similar to designating a channel for your customer/client interactions. Name the channel appropriately so that members know the purpose and invite your support team and clients to work together in their new collaboration space. After they're included in your workspace, develop a set of guidelines to follow in regards to style, how often...