Chapter 10: Understanding the Social Features

In this chapter, we will look at the capabilities of the social networking features of the Lightning Platform.

You will learn how to set up, configure, and authorize a social network and the way in which accounts, leads, and contacts can be linked to social networks.

You will also learn about the settings for the social features and find out how to associate account, lead, and contact records with social networking profiles.

Finally, you will be presented with a number of questions about the capabilities of and use cases for social features in the Lightning Platform.

In this chapter, we will cover the following:

• Exam objectives – Social features
• Setting up social accounts, leads, and contacts
• Configuring the social features by users
• Linking accounts, leads, and contacts to social networks
• Questions to test your knowledge