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Salesforce CRM : The Definitive Admin Handbook - Third Edition

You're reading from   Salesforce CRM : The Definitive Admin Handbook - Third Edition Successfully administer Salesforce CRM and Salesforce mobile implementations with best practices and real-world scenarios

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Product type Paperback
Published in Jan 2015
Publisher Packt
ISBN-13 9781784397562
Length 480 pages
Edition 3rd Edition
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Authors (2):
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Paul Goodey GP Paul Goodey GP
Author Profile Icon Paul Goodey GP
Paul Goodey GP
Paul Goodey Paul Goodey
Author Profile Icon Paul Goodey
Paul Goodey
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Table of Contents (12) Chapters Close

Preface 1. Organization Administration 2. User Management in Salesforce CRM FREE CHAPTER 3. Configuration in Salesforce CRM 4. Data Management 5. Data Analytics with Reports and Dashboards 6. Implementing Business Processes in Salesforce CRM 7. Salesforce CRM Functions 8. Extending Salesforce CRM 9. Best Practices for Enhancing Productivity 10. Mobile Administration Index

Mash-ups in Salesforce CRM


Mash-ups in Salesforce CRM might seem daunting at first, especially if you are less familiar with Internet scripting technologies such as HTML, but certain types of mash-up can be accomplished by most people and do not require professional software developers or the IT team.

Note

HTML is the main markup language that creates web pages and other information that can be displayed in a web browser (https://en.wikipedia.org/wiki/HTML).

Before we start out, it is always useful to first evaluate how and where the mash-up needs to be done, and in particular, the type of data and service that is to be mashed up. Once this is understood, you can then begin to consider the coding effort and plan the resources required to implement them.

To understand the flavor of mash-ups as far as Salesforce CRM is concerned, and as suggested, there are two main categories of mash-up development at a high-level, and these can be classed as either server side or client side, as shown in the...

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