Chapter 3

1. SFRA provides the fastest time-to-value and is mobile optimized, reasons to choose a headless experience (custom or PWA Kit) include increased flexibility and de-coupling of responsibilities, but not implementation time.
2. Service Cloud for the CSR functionality and an Order Management solution for order modification requirements. B2C Commerce is not a system-of-record for orders. Order modifications should be performed in a downstream system such as Salesforce Order Management.
3. Service Agents could be making changes directly in Production, which is not the system-of-record for content, and those changes are getting wiped out by the scheduled nightly replication from Staging.
4. Storefront changes can be supported by modifying the SFRA or Composable code base and creating extensions for the Commerce APIs.
5. Create a non-replicable Custom Object to store the results of the form submission on the storefront and a background job to call the service using the...