Summary
To summarize, an SA should follow the principle of customer obsession to always be in business. It is an essential ingredient to deliver the best service to a customer and deliver that wow factor that they were never expecting. Being an influencer gives an SA the opportunity to be a part of the client’s inner circle and be more resourceful. Their input is valued and, thus, this helps to build a long-term relationship. Keeping the client/customer as your central focus will automatically lead you to customer-centric leadership, which becomes the base of your success.
We have seen how RPA helps automate mundane and repetitive work, but what about the processes that need human intelligence? What if the process you are trying to automate needs cognitive thinking and is not rule-based? In our next chapter, we will cover some new tools and technologies that are the next generation of process automation.