Comparing level 1 and level 3 frameworks

In this section, we compare Enterprise Designer with eTOM, and understand how Enterprise Designer can complement eTOM to fill in the gaps.

eTOM (enhanced Telecom Operations Map)

According to the Telemanagement forum (www.tmforum.org):

The eTOM Business Process Framework is a reference framework for categorizing all the business activities used by an enterprise involved in delivering on-line Information, Communications and Entertainment services. This is done through definition of each area of business activity, in the form of process components or process elements that can be decomposed to expose progressive detail. These process elements can then be positioned within a model to show organizational, functional and other relationships, and can be combined within process flows that trace activity paths through the business.

eTOM defines 401 process elements arranged in a hierarchy. If you were to sit down with a blank sheet of paper and define all the business...